Accessibility Statement

At Velorian Cleaning Co., we treat your personal information with the same level of care and "Surface Science" precision that we apply to your home. This policy outlines how we collect, use, and protect the data of our clients and "Shine Squad" applicants. When you engage with our brand, whether through our website, our JotForm application portal, or our ZenMaid scheduling system, we collect essential information such as your name, contact details, service address, and specific home restoration preferences. For our team members, this also includes professional credentials and background check data. We utilize this information solely to provide an "Elite" service experience, manage secure scheduling, and maintain our high-resolution "Proof of Clean" documentation. We are committed to a paperless, secure environment, and therefore, all sensitive data is encrypted and stored within our protected digital ecosystem. We believe in radical transparency, but we also believe in the sanctity of your Sanctuary. Velorian Cleaning Co. does not sell, trade, or rent your personal information to third-party marketers. We only share data with our trusted techy partners, such as our CRM and secure payment processors, to the extent necessary to facilitate your services. Our website may use cookies to improve your browsing experience and analyze our reach in the North Texas market, but you remain in control of your browser settings. Furthermore, our bi-monthly community service initiatives are documented with the utmost respect for privacy, and we never share identifiable client or recipient data without explicit, written consent. By using our services, you trust us with the keys to your home and your data, and we honor that trust by maintaining the highest digital security standards in the residential restoration industry. Legal Disclaimer The information provided by Velorian Cleaning Co. on our website and through our professional services is for general informational purposes only. While we strive for "Restoration" level excellence, all services are provided in good faith, and we make no representation or warranty of any kind, express or implied, regarding the absolute removal of all allergens, pathogens, or deep-set environmental staining. Velorian Cleaning Co. shall not be held liable for pre-existing damage, wear and tear, or the degradation of luxury materials that have not been maintained according to manufacturer specifications prior to our arrival. Furthermore, our "Surface Science" protocols are designed to be minimally invasive, yet the client acknowledges that high-end finishes like natural stone, porous quartz, and specialty hardwoods carry inherent risks of reaction to any topical treatment. By booking a service, the client agrees to hold Velorian Cleaning Co. harmless for any indirect, consequential, or incidental damages arising from the standard application of our botanical disinfection and HEPA filtration processes. We reserve the right to refuse service to any environment that poses a safety risk to our Shine Squad, and our bi-monthly community service events are conducted as voluntary charitable acts with no service guarantee implied to the recipients.